Job Description

Job Summary

The System Administrator will work along other IT staff members to maintain and administer our company's networked system of computers. The System Administrator's main responsibilities include troubleshooting and administration of hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance, stability and security.

Key Responsibilities / Duties

• Job Duties & Responsibilities:
• Support and maintenance of VMWare ESX technologies
• Windows Server (2019, 2022)
• Good understanding and working knowledge of Veeam Backup and Replication
• Core Server infrastructure (DNS, DHCP, SMTP, SNMP, etc.)
• Strong experience with all aspects of Active Directory and its management
• Maintenance of directory structures, rights, security, software and files services
• Maintains domain user account information including rights, security and system groups.
• Maintaining and troubleshooting servers, computers, printers
• Support internal 3cx voip systems, administer end user changes and features. Troubleshoot functional aspects of the phone system through the admin console and other methods available.
• TCP/IP Networking
• Server Optimization and Hardening
• Working knowledge of SAN technology
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage devices, mobile devices, etc.
• Implement, troubleshoot and perform data backups and disaster recovery operations.
• Assists all personnel with presentation/conference equipment and programs
• Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Identify bottlenecks which will occur due to growth trends in application usage, or preexisting to the environment, to mitigate any possible disruptions to the Production environment and users.
• Able to identify root cause and determine short and long term resolutions
• Plans, writes and maintains documentation pertaining to systems operation and end user documentation.
• Maintains inventories of hardware, software, forms etc.
• Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed.
• Support IT Helpdesk escalated tickets
• Getting inbound calls when it’s needed
• Working after normal business hours for planned downtime or emergencies
• Any other duties as requested

Required Skills & Qualifications

• Problem Solving and Resourcefulness
• Multi-tasking and Quality
• Technical Aptitude
• Ability to support and explain reasoning for decisions and include appropriate people in decision making process
• Patient and professional demeanor, with a can-do attitude.
• Personal Integrity
• Strong interpersonal and organizational skills required
• Availability outside of working hours to resolve emergency issues promptly.
• Scripting languages (powershell) (highly recommended)
• Experience working with network administrator tools (WinSCP, Putty, Wireshark)
• Quick learner
• Provide high-level support & quality service to end-users
• Highly motivated individual with strong analytical problem solving, communication, and interpersonal skills are required.
• Able to demonstrate ability to solve complex server issues by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
• Ability to work independently as well as part of a team
• Must maintain strictest level of confidentiality (position is involved with extremely sensitive information including payroll, human resource records and other personnel and financial materials)
• Inspires, motivates, and guides others toward goal accomplishment
• Consistently encourages, develops, sustains, and rewards cooperative working relationships.

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