Job Description

Job Description and Duties

This position may be filled at one of the following State Fund locations:  Sacramento or Vacaville.

Seeking a role that allows you to lead dynamic teams in providing quality travel and support services across the organization?

Business Services is seeking a highly motivated, self-directed Staff Services Manager l (SSM I) with exceptional interpersonal skills/EQ and a strong work ethic. Under the general supervision of the Senior Business Services Manager (SSM II), the Business Services Manager will lead, develop, and maintain a high-performing and engaged unit and be responsible for managing Business Services functions to optimize the delivery of travel and support services to all employees. In this position, you will plan, organize, and optimize the operations of the Business Services unit, facilitating a range of travel, contract, budget, and administrative services, as well as addressing inquiries and resolving various situations. This position will also collaborate with multiple business partners throughout the enterprise to deliver a suite of services to both the operating business units and the corporate functions. This position is responsible for developing, implementing, maintaining, and adhering to the department’s policies and procedures, as well as monitoring metrics to drive continuous process improvement. If you thrive in a fast-paced and collaborative work setting, and are driven to help others succeed, consider joining State Fund!

Preferred candidates will have experience in the following areas/competencies:

• Knowledge of State Fund’s organization and Administrative and Business Services functions
• Superb interpersonal skills; demonstrated clear and concise written and excellent verbal communication/presentation skills
• Strong project management experience and proven track record to execute projects with solid, timely results
• Ability to design, plan, and implement policies, procedures, and effective workflow processes
• Keen ability to act independently with flexibility, tact, poise, professionalism, and diplomacy
• Adept with surveys, data analyses, workload/resource management, and budgets/contracts
• Proficient in Microsoft Suite, Zoom, and other applications/learning tools, technology, and platforms
• Proven ability to lead, earn staff respect, and inspire trust and confidence
• Ability to operationalize plans and commitment to continuous improvement of processes (be innovative)
• Open, inclusive, adaptive, results-oriented, change agent, self-starter, mentor/teacher/coach
• Collaborates and creates with others through vision, positive influence, prioritization, and detailed execution
• Craves employee and client engagement with demonstrated change management skills
• Can be counted on to exceed goals successfully and is consistently a top performer
• Ability to research and analyze information to proactively make/implement recommendations and decisions in a fast-paced and evolving environment to ensure operational efficiency
• Familiarity with the contracting process and the administration of travel programs
• Business acumen; commitment to continuous process improvement
• Ability to be proactive and respond timely to time-sensitive matters while maintaining ongoing communication with all stakeholders
• Must be dependable, punctual, able to multitask, and flexible in a demanding/fast-paced working environment

If this position sounds exciting and you're interested in joining an organization with a culture centered on our purpose and values, consider joining State Fund! We have a lot of great things to offer, including excellent benefits, potential for career advancement, and an engaging environment, to name a few.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/5/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Mailing Address

Attn: JC-489474 CA

PO BOX 659015

Sacramento , CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

Talent Acquisition/Staffing

JC-489474 CA

2275 Gateway Oaks Drive

Sacramento , CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - In no more than one page, please include your name, Job Control (JC) number in the upper-right hand corner of the page, and SOQ question within your response to the following:
  1. Describe your experience managing multiple ongoing complex projects that required you to collaborate with various audiences, to gain support and deliver quality results with limited time and resources. Include your role, challenges encountered, specific actions you took to mitigate the issues, and the final outcome. Explain how it ties into the overall needs of the organization.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Carl Agulo
(916) 567-4878
CAgulo@scif.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rosa Gil-Robles
(800) 499-8668

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Job Tags

Permanent employment, Full time, Contract work, Work at office, Flexible hours,

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