Job Description

Summary: Caffe Vita Sales Representatives are responsible for gaining and maintaining wholesale customers. You are a Brand Ambassador for Caffe Vita’s reputation for exceptional service and products.

REQUIRED SKILLS AND QUALIFICATIONS

• Minimum 3 years of sales experience in coffee, beverage or foodservice
• Excellent sales & customer service skills, professionalism, and attention to detail
• Proven passion & knowledge for coffee, tea, related retail items and industry trends
• Strong multi-tasking, time management, and both written and verbal communication skills
• Strong organizational skills with emphasis on managing customer profiles, contact sheets, and calendars
• Ability to manage a sales pipeline, targeted hit list and routinely visit top customers.
• Display professionalism and enthusiasm for Caffe Vita in appearance, communication and manner of interaction
• Ability to understand written and oral instructions from management and execute plans

RESPONSIBILITIES

• Obtain and Retain wholesale relationships, and help them grow their sales.
• Help troubleshoot equipment/training issues, and organize additional service
• Recommend additional products/services based on customer needs
• Immediately report any issues, red flags or areas that need direct attention
• Manage internal requests and inquiries
• Provide answers to common and basic accounting questions
• Relay pertinent customer information to Sales and Service
• Maintain education on current coffee and products
• Submit weekly reports and customer concerns to leadership

PHYSICAL DEMANDS, EDUCATION & EXPERIENCE

• High school diploma or equivalent, college preferred
• Previous customer service or food/hospitality industry experience preferred
• Able to sit or stand and walk throughout the scheduled work shift
• Knowledge and/or passion for Coffee Culture
• Knowledge of Office 360 and Netsuite preferred

COMPANY EMPLOYEE STANDARDS

• Self-accountability
• Ownership of professional growth
• Dignity and respect for others
• Direct, honest and timely communication
• Confident and enthusiastic approach toward change
• Pro-active problem solving
• Sound judgment and informed decision making
• Offer great customer service: be friendly, courteous and always try to exceed customer's expectations

COMPENSATION AND BENEFITS

• Base salary plus commission paid out quarterly. Targeted range from $80K to $140K annually
• Matched 401K, Medical & Dental insurance options
• Paid holidays & PTO

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