Front Desk Agent Holiday Inn Southridge Job at VP Management, Charleston, WV

dzJQdStPUlZHQ3JORXRiNDYrcDY2eEhPb1E9PQ==
  • VP Management
  • Charleston, WV

Job Description

Full Job Description The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Job Type: Full-time Pay: From $12.00 per hour plus monthly bonus if goals are met. Schedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Job Tags

Hourly pay, Full time, Work experience placement, Monday to Friday, Shift work, Night shift, Weekend work,

Similar Jobs

Doral Medical and Multi Specialty Facility LLC

FFS Play Therapist needed in Bedford, NY Job at Doral Medical and Multi Specialty Facility LLC

 ...about helping children express and process their emotions through play? Doral Health & Wellness is seeking a skilled and compassionate...  ...Contractor Specialty: Helping children and youth use play therapy techniques to better understand and express their feelings, emotions... 

Envision Horizons

Paid Media Director Job at Envision Horizons

 ...Degree or comparable experience ~ A love for ecommerce - We talk and live ecommerce all day, every day!~ Experience with Amazon Pay Per Click advertising - Walmart, Target and Criteo is preferred ~ Excited by the opportunity to work with a variety of clients across... 

Forever Smiles Turlock

Dental Assistant Job at Forever Smiles Turlock

 ...Our office is expanding. We are for looking for a team player. Requirements: Dental Assistant license is a requirement. We are looking for an experienced assistant but will train the right candidate. Candidate should be motivated to learn new things and open... 

GoNetspeed

Outside Sales Representative - $5,000 Signing-Performance Bonus! Job at GoNetspeed

 ...this excites you, come and join our team. GONETSPEED is looking for an Outside Sales Representative to join our team. $5,000 Signing-Performance Bonus for achieving targets in first 120 days! Base Salary: $35,000 plus uncapped commission Total Target Compensation... 

ALLURE LIFESTYLE COMMUNITIES

Chef / Cook Job at ALLURE LIFESTYLE COMMUNITIES

 ...our residents an exceptional dining experience each and every day by a team of committed professionals. What you will get to do as a Chef at Vancouver Pointe? You will use your creativity and passion for delicious food to deliver an enhanced dining experience for...